Community & Safety Guidelines
These community guidelines apply to the Hellove app (Google Play app name: Hellove; also referred to as HELLOVE), published by developer BNK Cloud Contracts LLC. Hellove is built for respectful, intentional dating. These guidelines explain what we expect and how we respond to reports.
Child Sexual Abuse and Exploitation (CSAE)
Hellove and BNK Cloud Contracts LLC explicitly prohibit Child Sexual Abuse and Exploitation (CSAE) and child sexual abuse material (CSAM). You may not create, upload, request, share, or solicit CSAE or CSAM, or use Hellove to groom, sextort, traffic, or sexually exploit anyone under 18. Confirmed CSAM is removed and reported to the National Center for Missing & Exploited Children (NCMEC) or the relevant regional authority. Full standards: Child Safety Standards.
Be authentic
- Use recent photos of yourself; at least one clear face photo is required.
- Do not impersonate others or use misleading identity or intent.
- Complete verification when asked — it protects the community.
- One account per person; do not create multiple accounts to evade bans or caps.
Be respectful
- No harassment, hate speech, slurs, threats, or stalking.
- No unsolicited sexual content, coercion, or pressure after someone declines.
- Respect boundaries — “no” means no.
- Do not share others’ private messages or personal information without consent.
Stay safe
- Meet in public places and tell someone you trust when meeting offline.
- Never send money, crypto, gift cards, or financial information to matches.
- Be cautious of romance scams and requests to move off-platform quickly.
- Report suspected underage accounts immediately — see our Child Safety & Age Verification Policy.
Prohibited content & conduct
- Anyone under 18; nudity or sexually explicit media in profiles or stories.
- Illegal activity, violence, terrorism, or exploitation.
- Spam, scams, multi-level marketing, or commercial solicitation.
- Fake profiles, bot activity, or scraped data.
- Weapons, drugs (illegal), or regulated goods solicitation.
Report reasons (examples)
When you report someone in-app, typical reasons include:
- Harassment or hate
- Inappropriate or sexual content
- Fake profile or scam
- Underage user
- Spam or solicitation
- Other safety concern
Enforcement
Violations may result in content removal, warnings, temporary suspension, or permanent account termination. Serious or illegal conduct may be referred to law enforcement. We may remove Connected relationships or hide users from discovery when you block them.
Report or block
Use in-app Report and Block (Safety Center / profile menus), or email support@hellove.co with details and screenshots where helpful. For child-safety emergencies, use subject “Child safety report.”